Shipping policy

Shipping Policy

Last Updated: 17 July 2026

This Shipping Policy applies to orders placed with WASD Computers Pty Ltd (“WASD Computers”, “we”, “our” or “us”) through our website and other approved sales channels.

This policy should be read together with our Terms & Conditions and Return & Refund Policy.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law.

1. Shipping Locations

WASD Computers currently ships to eligible addresses within Australia.

Some products may not be available for delivery to all areas due to their size, weight, value, carrier restrictions or delivery requirements.

We may be unable to ship to certain remote locations, PO Boxes, parcel lockers or other restricted addresses.

International shipping is not currently available unless otherwise agreed in writing.

2. Shipping Charges

Applicable shipping charges are displayed during checkout before payment is completed.

Shipping charges may be calculated based on factors including:

• Delivery location
• Order value
• Product weight
• Package size
• Selected delivery method
• Carrier charges
• Whether an item is classified as bulky or oversized

Where the shipping charge calculated at checkout is materially incorrect due to inaccurate product information, system error or unusual order size, we may contact the customer before dispatch.

The customer may choose to pay the corrected shipping charge or cancel the affected order for a full refund.

3. Free Shipping

Free shipping may be offered on eligible orders where the applicable conditions are met.

Unless otherwise stated, free shipping:

• Applies only to eligible Australian delivery addresses
• Applies only to standard delivery
• Does not apply to bulky, oversized or excluded products
• Does not apply to additional services or special delivery requests
• May be subject to a minimum order value

Products excluded from free shipping may include computer cases, monitors, complete computer systems, heavy power supplies, large networking equipment and other bulky or oversized items.

Eligibility for free shipping will be confirmed at checkout.

WASD Computers may change or withdraw a free-shipping offer for future orders at any time.

4. Order Processing

Orders are generally processed during our normal business hours.

Processing time may be required to:

• Confirm payment
• Verify stock availability
• Check order details
• Pick and package products
• Perform fraud or security checks
• Test or prepare certain products
• Assemble and test custom-built computers

Orders placed outside business hours, on weekends or on public holidays will generally begin processing on the next business day.

Dispatch timeframes displayed on our website are estimates only and do not include carrier delivery time unless expressly stated.

5. Stock Availability

Stock quantities displayed on our website are intended as a guide and may change before an order is confirmed.

Products are not reserved or allocated until the order has been accepted and any required payment has been received.

Where a product becomes unavailable after an order is placed, we will contact the customer and may offer:

• An alternative product
• A revised dispatch timeframe
• Partial dispatch of the available products
• Cancellation and a refund for the unavailable product

We will not substitute a materially different product without the customer’s approval.

6. Dispatch and Tracking

Where tracking is available, tracking information will generally be provided after the order has been dispatched.

Tracking information may take some time to become active after a carrier collects or receives the parcel.

An order may be sent in more than one package where products are dispatched separately, require different packaging or are supplied from different locations.

Customers should monitor tracking information and contact us promptly if there appears to be a delivery issue.

7. Estimated Delivery Times

Any delivery timeframe provided by WASD Computers or a carrier is an estimate only.

Delivery times may be affected by:

• Destination and delivery location
• Carrier delays
• Public holidays and peak periods
• Severe weather or natural disasters
• Transport disruptions
• Incorrect or incomplete delivery information
• Remote-area delivery schedules
• Circumstances outside our reasonable control

We do not guarantee delivery on a particular date unless that commitment has been expressly agreed in writing.

Where a delivery is materially delayed, please contact us so that we can investigate with the carrier.

8. Express Shipping

Express shipping may be offered for eligible products and locations.

Express shipping refers to the carrier service used after dispatch and does not guarantee same-day processing or next-business-day delivery.

Bulky, oversized, specially ordered or custom-built products may not be eligible for express shipping.

The availability and estimated timeframe for express shipping depend on the delivery address and carrier network.

9. Bulky and Oversized Items

Some products are classified as bulky or oversized because of their physical dimensions, packed weight, fragility or carrier requirements.

Bulky products may:

• Attract additional shipping charges
• Be excluded from free-shipping promotions
• Be unavailable for express delivery
• Be restricted to certain delivery areas
• Require a business address or attended delivery
• Be available for local pickup only

Where an order contains multiple bulky products or an unusually large quantity of goods, the checkout shipping charge may require confirmation before dispatch.

We will contact the customer where an additional shipping charge or alternative delivery arrangement is required.

10. Local Pickup

Local pickup may be available from:

WASD Computers
49 Maitland Road
Mayfield NSW 2304

Customers must wait until they receive confirmation that the order is ready before attending the store.

Orders shown as available online may still require processing, stock confirmation, transfer, preparation or testing before collection.

The person collecting the order may be required to provide:

• The order confirmation
• Valid photo identification
• The payment card used for the order
• Written authority from the purchaser where another person is collecting

Orders will not be released where we cannot reasonably verify the identity or authority of the person collecting them.

11. Incorrect Delivery Information

Customers are responsible for providing complete and accurate delivery details when placing an order.

Please contact us as soon as possible if a delivery address needs to be changed.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional costs arising from an incorrect or incomplete address, failed delivery or parcel redirection may be payable by the customer where permitted by law.

We are not responsible for delivery delays caused by inaccurate information supplied by the customer.

12. Authority to Leave and Unattended Delivery

Where a customer requests or accepts authority to leave, the carrier may leave the parcel at the delivery address without obtaining a signature.

Customers should only select authority to leave where there is a secure and suitable location available.

Any authority-to-leave arrangement is subject to the carrier’s terms and operational requirements.

A carrier may decline to leave a parcel unattended due to its value, location, weather conditions or security concerns.

Nothing in this section limits our responsibility where goods are not delivered as required under applicable law.

13. Failed Delivery and Unclaimed Parcels

Where delivery cannot be completed, the carrier may:

• Attempt redelivery
• Leave collection instructions
• Transfer the parcel to a collection location
• Return the parcel to WASD Computers

Customers are responsible for following the carrier’s collection or redelivery instructions.

Where a parcel is returned because of an incorrect address, unsuccessful delivery or failure to collect it, reasonable redelivery costs may be payable before the order is sent again.

Where the delivery failure was caused by WASD Computers or the carrier rather than the customer, no additional redelivery charge will apply.

14. Damaged Deliveries

Please inspect delivered parcels as soon as reasonably possible.

Contact WASD Computers promptly where:

• The parcel is visibly damaged
• The product inside appears damaged
• Packaging has been opened or tampered with
• Items are missing
• The incorrect product has been delivered

Please retain the product, shipping carton, internal packaging and delivery label.

We may request photographs or other information reasonably required to assess the damage or lodge a claim with the carrier.

Do not dispose of the packaging or return the product until we have provided instructions.

A request to report damage promptly helps us investigate the delivery, but it does not limit any rights available under the Australian Consumer Law.

15. Missing or Lost Deliveries

Where tracking indicates that an order has not been delivered within a reasonable period, please contact us so that we can investigate with the carrier.

Carrier investigations may take time to complete.

Where an order is confirmed as lost, WASD Computers will provide an appropriate remedy, which may include replacement or refund, subject to product availability and applicable law.

Where tracking records a parcel as delivered but it cannot be located, the customer should:

• Check around the delivery location
• Ask other occupants of the premises
• Check with neighbours or building management
• Review any carrier photograph or delivery notice
• Contact us promptly for assistance

16. Risk of Loss or Damage

WASD Computers remains responsible for ensuring that goods are delivered in accordance with applicable law.

Customers must take reasonable care when providing delivery instructions and collecting or receiving orders.

Risk associated with customer-requested redirection, an incorrect delivery address or an authority-to-leave request will be assessed according to the circumstances and applicable law.

17. Separate and Partial Shipments

We may dispatch an order in separate shipments where:

• Products are stored at different locations
• Some items require additional preparation
• An item is delayed
• Separate packaging is required for safe transport
• A partial shipment has been agreed with the customer

Where an order is split for operational reasons, the customer will not normally be charged additional shipping unless an additional service or change has been requested by the customer.

18. Custom-Built Computers

Custom-built computers may require additional time for:

• Component ordering and allocation
• Assembly
• Operating-system and driver installation
• Firmware updates
• Stability and diagnostic testing
• Packaging and dispatch preparation

Any estimated completion or dispatch date is a guide only.

Completed computers may be shipped using additional protection, signature requirements or specialised delivery services.

Customers should retain the shipping packaging for a reasonable period in case the computer needs to be safely transported or returned.

19. Order Cancellations Before Dispatch

Customers should contact WASD Computers as soon as possible to request cancellation.

Cancellation may not be available where:

• An order has already been dispatched
• A Special Order Item has been ordered
• Components have been allocated to a custom computer
• Assembly or configuration work has commenced
• A digital product has been supplied or revealed

Approved change-of-mind cancellations may be subject to reasonable costs already incurred, as described in our Terms & Conditions and Return & Refund Policy.

Nothing in this section limits any cancellation, refund or other rights available under the Australian Consumer Law.

20. Returns

Products must not be returned without first contacting WASD Computers.

Return eligibility, return shipping costs, restocking fees and faulty-product procedures are governed by our Return & Refund Policy.

Where goods are confirmed as faulty or otherwise fail to meet an applicable consumer guarantee, reasonable return costs will be handled in accordance with the Australian Consumer Law.

21. Contact Us

For questions about shipping, delivery or local pickup, please contact:

WASD Computers Pty Ltd

Trading as WASD Computers

ABN: 79 698 069 126

Address: 49 Maitland Road, Mayfield NSW 2304

Phone: 02 4092 7078

Email: mayfield@wasdpc.com.au